OpenAI and ServiceNow expand partnership across enterprise workflows

AI29 October 20261 min read

In brief

OpenAI and ServiceNow are expanding their partnership to bring OpenAI models and agents into ServiceNow, and ServiceNow workflows into ChatGPT and Codex. The deal makes AI use in enterprise processes two-way.

OpenAI models and agents integrated into ServiceNow
ServiceNow workflows available in ChatGPT and Codex
Two-way enterprise workflow integration

A two-way integration

OpenAI and ServiceNow announced an expansion of their partnership for enterprise workflows. The agreement runs both ways: OpenAI models and agents will be brought into ServiceNow, while ServiceNow workflows will be available in ChatGPT and Codex.

What changes?

ServiceNow users will be able to access OpenAI models and agents directly within their workflows.
ChatGPT and Codex users will be able to use ServiceNow workflows through these tools.

Why it matters

Integrations that connect enterprise software with AI agents in the same process aim to help companies embed AI more directly into daily work. The announcement did not share financial details or a timeline.

Why it matters

For teams using enterprise software, this deal shows how AI agents are moving into everyday business processes; it is worth following what the integration delivers in practice.

Sources

OpenAI NewsFirst reported byPrimary source
OpenAI and ServiceNow expand partnership across enterprise workflows

OpenAI #OpenAI #ServiceNow #enterprise AI #workflow

OpenAI and ServiceNow expand partnership across enterprise workflows

In brief

A two-way integration

What changes?

Why it matters

Why it matters

Sources

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